Shipping and FAQs

First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

We accept a variety of payments including MasterCard, Visa and American Express (AMEX) and Cash on Delivery (only for KSA, Bahrain, Kuwait, Qatar and Oman).

At lululemon, our goal is to deliver your purchase in the quickest and most economical way possible. For Qatar, free shipping is available for all orders above QAR 300; otherwise, a fee of QAR 30 is applied. The shipping cost fee is non-refundable.

We ship throughout Qatar; delivery time differs depending on the city.

Orders placed will be delivered between 1-3 working days from the date order was submitted depending on your delivery address.

Orders placed on any Qatar public holiday / Weekend will be deemed placed on the first Qatar working day following the date on which the Order was submitted.

Thank you for shopping with Majid Al Futtaim on behalf of Lululemon. If you are not entirely satisfied with the purchase you have made, we are happy to refund or exchange full-price items within 30 days from the purchasing date.

• Please retain your purchase receipt for any refund or exchange.
• Sale items can be refunded or exchanged within 14 days from the purchasing date.
• Items must be unworn, maintained in its original condition upon purchase with original tags attached.
• No refund or exchange is available on underwear, socks, jewellery, accessories, and lingerie.    
• Refunds and exchanges will be processed only in the country of purchase and in the original payment mode. 
• 15 days for exchange or refund will be offered in case of a manufacturing defect.

You can contact our call centre on 00800101655 to cancel or partially cancel an order. Your order can be cancelled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a refund to the payment method in the country of purchase and in the original payment mode. You can return an order in-store, call our customer care centre on 00800101655 or email us at customercare@lululemon.me.

You can contact our call center on 00800101655 to cancel or partial cancel an order. Your order can be canceled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a credit note for the same value of the returned items.