Delivery and acceptance
Once the order has been placed, Majid Al Futtaim will provide you with an estimated date of delivery. You can also call Customer Service to request a delivery schedule that suits you. Majid Al Futtaim will strive to deliver your order on or near the estimated date provided. Please note that this date is just an estimate and is thus subject to change. Majid Al Futtaim reserves the right to cancel delivery, change the delivery fee (if applicable), and reschedule delivery date; our delivery agent will call to inform you of any cancellations/changes. Majid Al Futtaim is not liable for any damage to or loss of your goods and/or property. For further details, you can consult an associate via customercare@lululemon.me. Upon receipt of goods, you or a nominated person are requested to inspect and sign the delivery documents to acknowledge the condition of the goods and the complete delivery of all Items. All goods must be carefully inspected, and any damage reported and noted on the delivery documents. Any manufacturing faults must be notified to Majid Al Futtaim within seven days of receipt of goods. We may, on our sole discretion, cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, and/or the same credit card. In the event that we cancel an order, we will notify you by contacting the e-mail or phone number provided at the time the order was made.
Delivery Address Policy
lululemon does not deliver orders to PO Boxes, mailboxes, or postal locker addresses. All deliveries must be made to a valid residential or commercial street address where a recipient is available to receive the order.
Exchanges / Returns
For online purchases, all return and exchange periods apply from the date of delivery. For in-store purchases, the policy applies from the date of purchase.
- Full-priced lululemon items can be refunded or exchanged within 30 days from the date of delivery.
- Sale items can be refunded or exchanged within 14 days from the date of delivery.
- A 15-day exchange or refund will be provided in the case of a manufacturing defect.
- Items must be unused, unaltered, and in good condition.
- Items must be unworn, with original tags attached and in their original condition.
- Swimwear must include the original hygiene liner.
- Please retain your purchase receipt and include the original order confirmation.
- Authenticity/Warranty cards, where provided, must also be returned.
- Exchanges must be for items of equal or higher value.
Please note:
- No refunds or exchanges on jewellery, accessories, or lingerie.
- Beauty and grooming products (including skincare, fragrance, makeup, haircare), underwear, and earrings are non-returnable.
- Returns and exchanges will be processed only in the country of purchase and in the original payment mode.
Payment and refund
Majid Al Futtaim accepts payment by credit and debit cards. All refunds — both for UAE and non-UAE deliveries — will be accomplished by reverting to the same original payment form. In case of a customised order, full payment must be made prior to the order being processed. If the customised order has been processed, payment becomes non-refundable.
Ownership and risk
Once payment has been received in full, the ownership of all goods will pass to you. Risk of loss, damage, or deterioration is transferred to you upon acceptance of delivery.
Liability
Majid Al Futtaim shall only be liable for direct damages or losses caused to you due to a breach of any of lululemon's obligations. For clarity, Majid Al Futtaim shall not be responsible for any lost profits, reputation damages, consequential losses, or any other type of costs, expenses, or losses. Nothing in these Terms and Conditions shall limit both lululemon and your liability in case of death, fraud, or personal injury.
Promotional codes, discount schemes and offers
Promotional codes are valid only in accordance with their terms until the date stated, can be used only once, are not redeemable for cash and cannot be used in conjunction with any other offer, sale or promotion. They are personal to you and cannot be transferred to third parties.
HELLO10 Offer
Get 10% off your first online order when you log in or create a lululemon.me account. Offer valid on full-price items only, excluding accessories and sale items. This offer cannot be used in conjunction with any other offer or promotion. Enter ‘HELLO10’ at checkout, one use per person.
Sales Responsibility
lululemon is not responsible for sales made through the Website. The seller on record for these purchases is MAF (Majid Al Futtaim). Any issues or disputes related to sales made through the Website should be directed to MAF.
Third-Party Beneficiary
lululemon is considered a third-party beneficiary in relation to the transactions and agreements made through the Website. lululemon retains certain rights and benefits arising from these transactions as stipulated by its agreement with MAF.
Limited Rights to lululemon
Majid Al Futtaim holds only the rights to use lululemon in specific regions as specified in their agreement. Majid Al Futtaim does not possess any additional rights to lululemon, nor can they provide licensing for lululemon products or intellectual property beyond the scope of their agreement.
Legal effect
If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force. These Terms and Conditions shall be ruled and governed by the laws of Dubai and the federal laws of the UAE. Unless agreed otherwise in writing by lululemon and you, these Terms and Conditions precede over any other terms and conditions.
*Selected lines can be excluded from promotions.