Hemming
Your gear should never get in the way and that’s why we offer complimentary hemming for pants at all of our stores— no tags or receipt required.
1. Find your local store, try on the pants.
2. An educator will then pin the hem exactly where you want it.
3. Our tailors will hem them.
4. Your item(s) should be ready for pick-up within a week from our stores. Actual turnaround times may differ so please ask your store for more details.
Make sure the item(s) you want to get hemmed are clean, in their original state, and not altered. If your item(s) are not clean or do not meet quality standards, we may refuse service.
For pants, bring in the shoes you plan to wear so we can get the hem length just right.
We may not be able to hem products with special features like cuffs and thumbholes, or pants with zippers, buttons, and drawcords.
Bring your hemming receipt when you pick up your goods.
Still have questions? Contact our Guest Education Centre for answer.
No, the repair program is currently only available in store. You can visit your closest store and get your gear repaired for free. You can find your closest store here.
Repairs
The repair program is free of charge.
At lululemon, our styles are designed for every sprint, stretch, squat, and stroll, not the back of your wardrobe. That's why we've launched our brand-new repairs service—because our clothes are made to keep you moving.
1. Take the item you'd like repaired to any of our stores.
2. Answer a few quick questions.
3. We'll send it off for our experts to work their magic.
4. Collect your item - just like new.
5. Get back to enjoying your favourite gear.
Not yet but watch this space—we’re working on it.
We're partnering with United Repair Centre—a high-quality clothing repair service, who work to extend the life cycle of clothing, creating a positive environmental impact. At the same time, they create local employment opportunities by providing training and employment opportunities to newcomers with refugee backgrounds, young adults, and other job seekers with a distance to the labour market.
The following can be repaired; unravelled stitching, missing buttons, issues with bonding, and broken clasps, straps, and zips. Unfortunately, we cannot repair underwear, footwear, swimwear, or holes or piling in fabric.
If repairs aren’t possible, please visit your local store to see what solution is possible.
We will carry out a second complimentary repair, if you would like us to.
From start to finish, the repair process should take no more than 12 working days.
In certain circumstances, delays may occur outside of our control.
If anything happens to the item, we will ensure it is replaced.
lululemon is not responsible or liable for any personal possessions which may be given or sent to us in addition to the products being repaired so double-check your pockets for any valuables.