FAQs

First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

Double check your gear and the total amount in your shopping bag before you complete your order—we’re unable to modify or make edits once it’s been placed.

If you’d like to cancel, you’ll need to reach out to our Call Centre at 800 55563 (LLLME) during operating hours within 60 minutes of placing an order.

Due to high volume, our wait and response times are longer than normal through live chat, phone, and email. You may not be able to reach us within the cancellation window.

We ship throughout the UAE; delivery time differs depending on the city.

Same-day delivery is available on all orders placed online by 4 pm (UAE Time), for shipments only within Dubai.

Other Emirates: Orders placed from other Emirates will be delivered between 1-3 days from the date the order was submitted.

GCC Countries: KSA, Kuwait, Qatar, Bahrain, Lebanon and Jordan (excluding Oman): orders placed from these GCC Countries will be delivered between 3-5 working days. Subject to custom clearance and delivery city.

At lululemon, our goal is to deliver your purchase in the quickest and most economical way possible. For the UAE, free shipping is available for all orders above AED 500; otherwise, a fee of AED 30 is applied. For the GCC countries: KSA, Kuwait, Qatar, Bahrain (excluding Oman), a fee of AED 110 is applied to all orders. The shipping cost fee is non-refundable.

Yes, as per UAE law, a 5% VAT is already included in our displayed prices. If the delivery is for other GCC countries (KSA, Qatar, Bahrain, Oman and Kuwait), then the UAE VAT is 0% and an Import VAT of 5% is applied. Based on the delivery country's customs clearance laws if the VAT% is higher than 5% then the additional amount will be charged as Additional Import VAT.

Our Call Center is here to help, connect with us by visiting our Contact Us page HERE. Please provide your order ID, full name, email address and the missing item(s) from your order.

To view your purchase history, sign into your account online by heading over to the website HERE and check out the “Your Order History” section of your profile.

Having troubles? Our teams can help. Reach out to the Call Center by visiting our Contact Us page HERE.

Once an order is placed, we're unable to edit or make changes. Our team can help if you have any pressing questions—reach out to the call center by visiting our Contact Us page HERE.

Once an order is placed, we're unable to edit or make changes. Our team can help if you have any pressing questions—reach out to the call center by visiting our Contact Us page HERE.

Your order is delayed? Our teams can help. Reach out to the Call Center by visiting our Contact Us page HERE.

You’ve got options—pay online by MasterCard, Apple Pay, Visa and American Express (AMEX), buy now pay later with Tabby or Tamara.

Thank you for shopping with Majid Al Futtaim on behalf of Lululemon. If you are not entirely satisfied with the purchase you have made, we are happy to refund or exchange your purchased items:

- Full-price items can be refunded or exchanged within 30 days from the purchasing date

- Sale/Discounted items can be refunded or exchanged within 14 days from the purchasing date.

- Please retain your purchase receipt for any refund or exchange.

- Items must be unworn and maintained in their original condition upon purchase with original tags attached.

- No refund or exchange is available on underwear, swimwear, socks, jewellery, accessories, and lingerie.

- Refunds and exchanges will be processed only in the country of purchase and in the original payment mode.

- 15 days for exchange or refund will be offered in case of a manufacturing defect.

For full priced items, lululemon products can be refunded or exchanged within 30 days from the purchasing date. Sale items can be refunded or exchanged within 14 days from the purchasing date. You can contact our call centre on 80055563 (LLLME) to cancel or partially cancel an order. Your order can be cancelled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a refund to the payment method in the country of purchase and in the original payment mode. You can return an order in-store, call our customer care centre on 80055563 (LLLME) or email us at customercare@lululemon.me.

Once your return is processed at our warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days.

You can contact our call center on 80055563 (LLLME) to cancel or partially cancel an order. Your order can be cancelled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a credit note for the same value of the returned items.